Automation without quality and trust is dangerous. But humans without AI simply can't scale.
This is the reality every company faces today. As AI tools flood the market, most are choosing between two bad options: Scale up with mediocre AI that frustrates customers, or maintain quality through expensive human teams that can't keep up with demand.
At Scale AI, I watched what happens when companies get this balance right. The best AI companies are now redefining markets. Others are now being left behind.
We’re at an inflection point in AI where almost every business can get stepwise results. But the real magic happens when AI and human judgment work together. This is why we started Applied Labs.
We are excited to announce our $4.2M seed round to bring quality, trust and reliability to AI support and ops. Applied Labs builds reliable AI agents that handle complex support and operational workflows while maintaining the standards of the best human agents. Our platform helps teams deploy, monitor, and continuously improve their AI agents to provide an outstanding experience to users.
The AI Application Trust Gap
Most AI platforms celebrate metrics that are easily gameable and disconnected from the reality of the AI’s performance. When teams pursue short-term wins and optimize for flashy metrics, they run the risk of losing user trust over the long term.
We're taking a different approach. Applied Labs combines state-of-the-art AI with human expertise to achieve what matters: actual customer satisfaction.
Our platform helps support and ops teams:
Deploy AI agents that maintain your brand voice across all channels (chat, email, phone, Instagram, and more)
Transform your playbooks into reliable automated workflows
Monitor every interaction with industry-leading evaluation tools
The results? Our customers consistently achieve 70-90% verified AI resolution rates while actually improving customer satisfaction scores. AI is freeing teams time to focus on creative, higher impact work.
Looking Forward
This investment accelerates our mission to build the best AI support and ops agents beloved by teams. We're building for growing, ambitious companies across ecommerce, tech, marketplaces, hospitality and more who refuse to compromise on quality as they apply AI within their work.
The future of support and operations isn't about replacing humans – it's about giving them superpowers.
Interested in chatting? Contact us to get in touch today.